An Amritsar-based woman claimed that her car was misused by a service centre employee after she discovered, through dashcam footage, that it was driven close to 50 kilometres before reaching the workshop for its routine service.
X user Harmeen Soch explained in a detailed post that she had scheduled a routine service and had her vehicle picked up from home at around 9 am. “All through the day they were in touch with me regarding what needs to be done and whether I consented to it or not,” she wrote.
The staff also asked her to pay Rs 1,000 for diesel, claiming they needed to run the car at high RPM for at least 45 minutes. “I knew I was low on fuel, so I didn’t contest much and paid,” she added. By 6 pm, she was told the work was still incomplete, and the car would only be returned the next day, which was something she found suspicious for a routine service.
“I angrily asked them to return the vehicle immediately,” she said. The car was delivered back to her home around 7:30 pm. However, it was what happened next that unsettled her.
The following morning, while cleaning and reorganising the car herself, Harmeen noticed the dashcam wires had been pulled out. “Although I didn’t like it, I ignored it thinking maybe they didn’t want people to know what and how things are at the service station,” she wrote.
But once she reconnected the wires and checked the app, curiosity pushed her to inspect the footage. “I was livid with anger,” she said, after realising through GPS and dashcam recordings that the car had travelled almost 50 km before the staff member even reached the service station, which was barely 1.5 km from her house.
The footage, she wrote, showed the man driving the car around the city for over an hour, “going to various places and meeting people” before finally heading to the workshop.
The discovery placed her in a difficult emotional position. She claimed that the showroom owner was an old family friend, making escalation complicated. “I’m not able to think clearly as to what my next course of action should be,” she admitted. “I don’t want to go to the police as nothing really happened with the car, luckily. But I can’t let this go at all.”
Torn between filing a complaint with the service station and finding a way to hold the employee accountable without straining her association with the agency, she asked social media users, “Should I just complain to the service station or is there another course of action where the perpetrator feels the heat and I can still walk into the agency without fear?”
Read the detailed post here:
Her post received attention from social media users who were enraged by the situation, while there were some who came up with genuine advice for her.
One user wrote, "Immediately write an email to the service station asking for an explanation. Inform them that it's not lawful to use a car without consent, and keep records."
"If the owner is your friend, at the very least you owe it to him or her to inform them about the scam the employees are running," another user advised.
Several users in the comments section called it yet another reminder of how customer vehicles were frequently misused once out of sight, and how vulnerable consumers often feel when confronting service providers.
An Amritsar-based woman claimed that her car was misused by a service centre employee after she discovered, through dashcam footage, that it was driven close to 50 kilometres before reaching the workshop for its routine service.
X user Harmeen Soch explained in a detailed post that she had scheduled a routine service and had her vehicle picked up from home at around 9 am. “All through the day they were in touch with me regarding what needs to be done and whether I consented to it or not,” she wrote.
The staff also asked her to pay Rs 1,000 for diesel, claiming they needed to run the car at high RPM for at least 45 minutes. “I knew I was low on fuel, so I didn’t contest much and paid,” she added. By 6 pm, she was told the work was still incomplete, and the car would only be returned the next day, which was something she found suspicious for a routine service.
“I angrily asked them to return the vehicle immediately,” she said. The car was delivered back to her home around 7:30 pm. However, it was what happened next that unsettled her.
The following morning, while cleaning and reorganising the car herself, Harmeen noticed the dashcam wires had been pulled out. “Although I didn’t like it, I ignored it thinking maybe they didn’t want people to know what and how things are at the service station,” she wrote.
But once she reconnected the wires and checked the app, curiosity pushed her to inspect the footage. “I was livid with anger,” she said, after realising through GPS and dashcam recordings that the car had travelled almost 50 km before the staff member even reached the service station, which was barely 1.5 km from her house.
The footage, she wrote, showed the man driving the car around the city for over an hour, “going to various places and meeting people” before finally heading to the workshop.
The discovery placed her in a difficult emotional position. She claimed that the showroom owner was an old family friend, making escalation complicated. “I’m not able to think clearly as to what my next course of action should be,” she admitted. “I don’t want to go to the police as nothing really happened with the car, luckily. But I can’t let this go at all.”
Torn between filing a complaint with the service station and finding a way to hold the employee accountable without straining her association with the agency, she asked social media users, “Should I just complain to the service station or is there another course of action where the perpetrator feels the heat and I can still walk into the agency without fear?”
Read the detailed post here:
Her post received attention from social media users who were enraged by the situation, while there were some who came up with genuine advice for her.
One user wrote, "Immediately write an email to the service station asking for an explanation. Inform them that it's not lawful to use a car without consent, and keep records."
"If the owner is your friend, at the very least you owe it to him or her to inform them about the scam the employees are running," another user advised.
Several users in the comments section called it yet another reminder of how customer vehicles were frequently misused once out of sight, and how vulnerable consumers often feel when confronting service providers.
