Tesla has introduced a new customer feedback feature designed to streamline how owners report issues and share suggestions across its wide range of products and services. The tool, called Tesla Echo and now live at ts.la/feedback, marks the first time Tesla has offered a centralized feedback system that routes customer input directly to the appropriate internal teams for resolution.
For years, Tesla owners have had to navigate a patchwork of feedback channels spread across different departments such as service, delivery, sales, and insurance. With this new web-based system, Tesla is consolidating everything into one platform. Owners can select the area of concern from the list below and submit details of their experience.
Tesla says the system will track feedback for closure, both internally and with the customer, ensuring better follow-through than previous processes. Owners can also upload supporting documents or images to provide additional context, which should help Tesla address problems more quickly.
One of the most sought-after additions for many owners is the ability to report FSD-related concerns, including mapping issues that drivers encounter while using Tesla’s advanced driver-assistance features. Feedback submitted through the new portal is routed directly to Tesla’s Autopilot and FSD teams, enabling better tracking and response to issues. This represents a significant improvement for owners who previously had limited ways to raise specific FSD-related concerns.
According to Tesla, creating a unified feedback channel is “mission critical” to improving its end-to-end customer experience. By consolidating input across all products — from financial services and insurance to energy and vehicles — the company aims to better understand customer pain points and respond more effectively.
The system is currently only available on the web through each owner’s Tesla account, but the company confirmed it will be integrated into the Tesla mobile app in the near future. This will allow owners to provide real-time feedback directly from their phones, whether they are reporting a service concern, a delivery issue, or even vandalism caught by Sentry Mode.
For now, owners can access the portal through ts.la/feedback using their Tesla login credentials. As the feature expands to the Tesla mobile app, customers will soon have the convenience of submitting feedback anytime, anywhere.
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Founder and Editor-in-chief of Drive Tesla Canada | Darryn@DriveTeslaCanada.ca
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